ZacWare provides technical support for standard product installation and troubleshooting for verified product defects.

ZacWare supports product use, including commands, menu items, and core features outlined in the !SMACK! User and SMACKB!Z Admin Guides and online Help.

ZacWare provides technical guidance and best practices for the deployment and configuration of SMACKB!Z in a network environment. Support does not include the creation or approval of customized network roll-out plans.

ZacWare supports upgrades of SMACKB!Z during the period of the support Agreement.

ZacWare supports code samples contained within the product and sample lines of code provided to a specific customer by a Support Consultant to illustrate desired capabilities; ZacWare does not support code samples posted to an ZacWare knowledgebase or user forum, and Support Consultants will not write or provide production-ready code.